Privacy Policy

1. Introduction

At RowTidy ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered Excel data cleaning and standardization service (the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us:

• Account Information: Name, email address, password, and other registration details
• Payment Information: Billing address, payment method details (processed through secure third-party payment processors)
• Files and Data: Excel, CSV, and PDF files you upload for processing
• Communication: Messages, feedback, and support requests you send to us

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Usage Data: How you interact with the Service, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, and error logs
• Cookies and Tracking: Information collected through cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our Service
• To process your files and deliver cleaned, standardized data
• To manage your account and process payments
• To communicate with you about your account, updates, and support requests
• To send you marketing communications (with your consent)
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service
• To analyze usage patterns and improve user experience

4. Data Storage and Retention

4.1 Your Files

We do not store your files permanently. Our commitment to your privacy includes:

• Files are automatically deleted immediately after processing is complete
• Processed data is only retained temporarily to allow you to download results
• All file data is permanently removed from our servers within 24 hours of processing
• We do not archive, backup, or store your files for any purpose

4.2 Account Information

We retain your account information for as long as your account is active or as needed to provide services. You may request deletion of your account at any time by contacting us at support@rowtidy.com.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (SSL/TLS) and at rest for sensitive data
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Limited access to personal information on a need-to-know basis
• Compliance with industry security standards (SOC 2, GDPR-ready)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. AI Model Training

Your data is NEVER used for AI model training. This is a core commitment of our privacy policy:

• We do not use your uploaded files or processed data to train AI models
• Your data is not shared with third-party AI training services
• We do not analyze your data for machine learning purposes beyond processing your specific requests
• This policy applies to all data, regardless of format or content

7. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our Service (e.g., payment processors, cloud hosting) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• With Your Consent: When you explicitly authorize us to share your information

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze Service usage and performance
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information and account
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at support@rowtidy.com. We will respond to your request within 30 days.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top of this page
• Sending you an email notification (for significant changes)
• Displaying a notice on our Service

Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. GDPR Compliance

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data collection and use
• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

To exercise your GDPR rights, contact us at privacy@rowtidy.com. We will respond within one month of receiving your request.