Refund Policy

1. Overview

At RowTidy, we strive to provide exceptional service and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services. By purchasing or subscribing to RowTidy, you agree to this Refund Policy.

2. Subscription Services

2.1 Monthly Subscriptions

For monthly subscription plans:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• No refunds are provided for the current billing period once payment has been processed
• You will continue to have access to the Service until the end of your paid period
• To cancel, contact us at support@rowtidy.com or use the cancellation feature in your account settings

2.2 Annual Subscriptions

For annual subscription plans:

• If you cancel within the first 30 days of your annual subscription, you are eligible for a full refund
• After 30 days, refunds are calculated on a prorated basis for the remaining unused months
• Refund processing may take 5-10 business days
• Refunds will be issued to the original payment method used for the purchase

3. Pay-Per-Use Services

For pay-per-use or credit-based services:

• Credits purchased are generally non-refundable once used
• Unused credits may be refunded if requested within 14 days of purchase
• Refunds for unused credits are subject to a 10% processing fee
• Credits expire after 12 months of inactivity
• No refunds are provided for credits that have expired

4. Service Issues and Technical Problems

If you experience technical issues that prevent you from using the Service:

• Contact our support team immediately at support@rowtidy.com
• We will work with you to resolve the issue within 48 hours
• If we cannot resolve the issue and it significantly impacts your ability to use the Service, you may be eligible for a partial or full refund
• Refund eligibility is determined on a case-by-case basis
• Documentation of the issue may be required

5. Non-Refundable Items

The following are not eligible for refunds:

• Services that have been fully consumed or used
• Processing fees and transaction charges
• Services purchased more than 90 days ago
• Services terminated due to violation of our Terms of Service
• Custom or enterprise plans with specific contractual terms
• Third-party fees or charges

6. Refund Processing

6.1 How to Request a Refund

To request a refund:

1. Send an email to support@rowtidy.com with the subject line "Refund Request"
2. Include your account email address and order/transaction ID
3. Provide a brief explanation for the refund request
4. Allow 2-3 business days for our team to review your request

6.2 Refund Processing Time

Once your refund is approved:

• Refunds are typically processed within 5-10 business days
• Processing time may vary depending on your payment method and financial institution
• You will receive a confirmation email once the refund has been processed
• Refunds are issued to the original payment method used for the purchase

7. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider:

• Your account may be immediately suspended pending resolution
• We will work with you and your payment provider to resolve the dispute
• We reserve the right to terminate your account if a chargeback is found to be fraudulent
• We encourage you to contact us directly at support@rowtidy.com before initiating a chargeback

8. Special Circumstances

8.1 Duplicate Charges

If you are charged multiple times for the same service:

• Contact us immediately at support@rowtidy.com
• We will investigate and refund any duplicate charges within 5 business days
• Please provide transaction IDs or receipts for verification

8.2 Accidental Purchases

If you accidentally purchase a service:

• Contact us within 24 hours of the purchase
• If the service has not been used, we may provide a full refund
• Refund eligibility is subject to review

9. Cancellation Policy

You may cancel your subscription at any time:

• Log into your account and navigate to Account Settings
• Click on "Cancel Subscription" and follow the prompts
• Alternatively, email us at support@rowtidy.com with your cancellation request
• Cancellation takes effect at the end of your current billing period
• You will continue to have access to the Service until the end of your paid period
• No cancellation fees apply

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We will notify users of any material changes via email or through a notice on our website. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us:

12. Satisfaction Guarantee

We are committed to your satisfaction. If you are not satisfied with our Service for any reason, please contact us. We will work with you to address your concerns and find a solution that meets your needs. In many cases, we can resolve issues without the need for a refund.