Troubleshooting Common AI Excel Cleaner Issues

Troubleshooting common AI Excel cleaner issues helps you resolve problems quickly and get back to cleaning data efficiently. This guide covers frequent issues and their solutions.

Why This Guide Matters

Quick Resolution: Solve problems fast without waiting for support
Self-Service: Handle common issues independently
Time Savings: Avoid delays from unresolved issues
Confidence: Know how to handle problems
Productivity: Keep workflows running smoothly

Issue 1: File Won't Upload

Symptoms

Upload button doesn't work
File upload fails
Error message appears
Upload times out

Common Causes

File format incompatible
File too large
File password protected
File open in Excel
Internet connection issues

Solutions

Solution 1: Check File Format

Ensure file is .xlsx, .xls, or .csv
Convert if needed using Excel
Save in compatible format

Solution 2: Reduce File Size

Split large files into smaller ones
Remove unnecessary data
Compress if possible
Check file size limits

Solution 3: Remove Protection

Remove password protection
Unlock protected sheets
Save unprotected version
Then upload

Solution 4: Close File

Close file in Excel
Close all Excel instances
Wait a few seconds
Try uploading again

Solution 5: Check Connection

Verify internet connection
Try different browser
Clear browser cache
Disable browser extensions

Prevention

Always close files before uploading
Use .xlsx format when possible
Keep files under size limits
Ensure stable internet connection

Issue 2: AI Results Seem Incorrect

Symptoms

AI misses obvious errors
AI flags correct data as errors
Cleaning changes data incorrectly
Confidence scores seem wrong

Common Causes

Unusual data patterns
AI needs more training
Custom rules needed
Data context missing
Threshold settings too strict/loose

Solutions

Solution 1: Review Data Patterns

Check if data is unusual
Verify data structure
Ensure headers are correct
Provide data context if needed

Solution 2: Train AI More

Process more files
Provide feedback on mistakes
Let AI learn your patterns
Correct errors to help learning

Solution 3: Adjust Settings

Modify similarity thresholds
Adjust confidence levels
Change detection sensitivity
Customize rules

Solution 4: Provide Context

Add data descriptions
Specify data types
Define business rules
Provide examples

Solution 5: Review Manually

Always review AI suggestions
Verify before applying
Correct mistakes
Give feedback to AI

Prevention

Provide clear data structure
Give AI time to learn patterns
Review results before applying
Adjust settings as needed

Issue 3: Cleaning Takes Too Long

Symptoms

Processing seems stuck
Takes much longer than expected
Progress bar doesn't move
Timeout errors occur

Common Causes

Very large file
Complex data structure
Slow internet connection
Server load
Too many files in batch

Solutions

Solution 1: Check File Size

Verify file isn't too large
Split into smaller files
Remove unnecessary data
Process in batches

Solution 2: Simplify Data

Reduce complexity if possible
Remove unnecessary columns
Simplify data structure
Clean in stages

Solution 3: Check Connection

Verify internet speed
Try wired connection
Close other applications
Check for network issues

Solution 4: Reduce Batch Size

Process fewer files at once
Split large batches
Process sequentially
Increase time between batches

Solution 5: Contact Support

If persistent, contact support
Provide file details
Share error messages
Get technical assistance

Prevention

Keep files reasonably sized
Process in manageable batches
Ensure good internet connection
Monitor processing times

Issue 4: Downloaded File Has Issues

Symptoms

File won't open
Data looks wrong
Formatting is off
Missing data

Common Causes

Download incomplete
File corruption
Format conversion issues
Excel compatibility
Browser download problems

Solutions

Solution 1: Re-download

Try downloading again
Use different browser
Clear download cache
Check download completed

Solution 2: Check Format

Verify file format
Try different format (CSV vs Excel)
Open in different program
Check file extension

Solution 3: Verify Integrity

Check file size matches
Verify download complete
Try opening in different Excel version
Check for corruption

Solution 4: Contact Support

Report issue to support
Provide file details
Share what happened
Get file re-sent if needed

Prevention

Wait for download to complete
Verify file size
Check file opens correctly
Keep original file as backup

Issue 5: Can't Access Features

Symptoms

Features grayed out
Buttons don't work
Error messages appear
Limited functionality

Common Causes

Plan limitations
Trial expired
Account issues
Browser problems
Feature not available

Solutions

Solution 1: Check Plan

Verify your plan includes feature
Check plan limits
Upgrade if needed
Review plan details

Solution 2: Verify Account

Check account status
Ensure subscription active
Verify payment
Contact billing if needed

Solution 3: Try Browser

Use different browser
Clear cache and cookies
Disable extensions
Try incognito mode

Solution 4: Check Updates

Ensure using latest version
Refresh page
Log out and back in
Clear browser data

Prevention

Understand plan features
Keep subscription current
Use supported browsers
Keep software updated

Issue 6: API Integration Problems

Symptoms

API calls fail
Authentication errors
Timeout issues
Wrong responses

Common Causes

Invalid API key
Rate limiting
Wrong endpoint
Request format errors
Network issues

Solutions

Solution 1: Verify API Key

Check key is correct
Regenerate if needed
Verify key is active
Check key permissions

Solution 2: Check Rate Limits

Review rate limit documentation
Reduce request frequency
Implement retry logic
Use batch endpoints

Solution 3: Verify Endpoints

Check endpoint URLs
Verify API version
Review documentation
Test with examples

Solution 4: Fix Request Format

Verify JSON format
Check required fields
Validate parameters
Review API documentation

Solution 5: Check Network

Verify connectivity
Test API endpoint
Check firewall settings
Review network logs

Prevention

Keep API keys secure
Monitor rate limits
Follow API documentation
Implement error handling

General Troubleshooting Tips

Tip 1: Check Basics First

Verify internet connection
Try different browser
Clear cache and cookies
Check for updates

Tip 2: Review Error Messages

Read error messages carefully
Note specific error codes
Search for error in documentation
Contact support with details

Tip 3: Test with Sample Data

Try with simple test file
Verify tool works
Isolate the problem
Narrow down issue

Tip 4: Document the Problem

Note what you were doing
Record error messages
Screenshot issues
Track when it happens

Tip 5: Contact Support

Provide detailed information
Include error messages
Share file details (if safe)
Describe steps to reproduce

When to Contact Support

Contact support when:

Issue persists after troubleshooting
Error messages are unclear
Data is at risk
Feature isn't working as documented
Need technical assistance

Related Guides

Conclusion

Most common AI Excel cleaner issues have straightforward solutions. RowTidy provides comprehensive support and documentation to help you resolve issues quickly and get back to cleaning data efficiently.

Need help? Contact RowTidy support.